Betssons FAQ – Complete Guide to Common Questions in Bengali

To see all the latest offers and promotions from Betssons, go to Latest Promotions Go to the page. If you're logged in, personalised promotions are also available under "My Offers" in your account — these vary from user to user.

On updates: regular offers change two to three times a week. During major cricket series or football tournaments, new offers appear almost daily. Match-specific offers are usually published 24 hours before the match.

Enable notifications and you'll be alerted by SMS or email the moment a new offer is available — turn this on from your account settings.

Once the match or event concludes and the result is confirmed, your winnings are automatically credited to your Betssons wallet. This typically happens within 5 to 30 minutes within.

For live bets, winnings are credited to your balance as soon as that specific market settles — even before the match ends. Pre-match bets settle after the match is over.

In cases of delay — such as disputed results, late official announcements, or system verification — the maximum 24-hour settlement is guaranteed. If it takes longer than that, Help Center Contact us with your bet ID.

Resetting your password is simple — just 3 steps:

1. Login page and click the "Forgot your password?" link.
2. Enter the email address or mobile number you used when you registered.
3. A reset link or OTP will be sent to your email or by SMS. Click the link or enter the OTP to set a new password.

The reset link usually arrives within 2-minute to arrive. If it doesn't, check your spam folder or verify via SMS. The link expires in 15 minutes — if unused within that time, you'll need to request a new one.

If you no longer have access to either your email or number Help Center Account recovery is possible through identity verification.

Wagering or rollover refers to how many times you must bet the bonus amount before you can withdraw it. An example makes it easier to understand:

A few things to keep in mind: the odds on each bet must be at least 1.50 must count as wagering. Cashback bonus wagering is typically 2–3x, which is relatively low. The time limit to complete wagering is usually 30 days. Wagering requirements for specific offers Bonus page There's a detailed write-up available — it's worth reading that first.

To update your personal information, log in to your account first. Click the profile icon in the top right corner and go to "Account Settings" or the "Profile" section.

Mobile number change: Enter your new number and an OTP will be sent to it. The change takes effect once the OTP is verified. If another account already uses that number, the change will not be accepted.

Email change: A verification link will be sent to the new email. A security alert will also be sent to the old email.

Name or date of birth: Updating this information requires KYC verification — you'll need to upload your NID or passport, as identity must be confirmed at the time of payment. In this case Help Center contact us directly.

On Betssons, Responsible Gaming tools are found under the "Responsible Gaming" section in Account Settings. Log in and access it from the profile menu.

Tools available to you:

• Deposit Limit: Set your daily / weekly / monthly deposit limit. Reductions take effect immediately; increases require a 48-hour waiting period.
• Loss limit: A cap on the maximum amount you can lose within a set time period.
• Session Time Limit: Set how many hours in a row you want to play.
• Cooling-off period: Take a betting break for 1 to 42 days — your balance remains visible and withdrawals stay active.
• Self-exclusion: Close your account for 6 months or permanently.

For more details Responsible Gaming page Read — each tool is explained step by step.